Visitor
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1 Message
WiFi inept support
Our WiFi has been spotty for a long time, so we requested a new modem. We received the new modem but it didn’t connect so I called customer support. The agent had no clue, so he set up a new wifi, giving us 2 wifi networks broadcast from our modem. The service is worse so I called support today. The agent told me our original wifi (which has our last name) must be from the neighbor!! So, I’m supposed to change all of our devices to the new network name, AND ITS STILL SPOTTY!! These agents have no clue what they are doing!
XfinityDemitrius
Official Employee
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3K Messages
52 minutes ago
Hey @user_6lxeaj, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity Internet connectivity issues you may be experiencing. We would love to see what type of Xfinity account you are under as well as signal levels and more to troubleshoot further.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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