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user_3x5tgp
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Monday, March 31st, 2025 10:18 PM

Wi-Fi is not working for two weeks

we have not had Wi-Fi for two weeks. I have chatted online with three different people and say it’s working all all right, but it’s not they sent me a new modem. I don’t know really how to work it and I can’t download or scan the instructions because my phone won’t work without Wi-Fi I need to speak to somebody personally and I want somebody out here to fix it. 

Question

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Updated 

22 days ago

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XfinityJorge

Official Employee

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2.1K Messages

22 days ago

 

user_3x5tgp Thank you so much for using our Forums and our team is sorry to hear that you are having issues with your Wifi for the last couple of weeks. I am here to help and work with you on this to make sure we get your new equipment set up and activated as soon as possible.
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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