WiFi Router not received

My WiFi router has been misplaced by FedEx and I have not yet received it. My property management office has checked the lockers and confirmed that they couldn’t find any WiFi router addresses to my name.

I would therefore request you to please aramage to deliver it at the earliest.

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EG

Expert

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118.6K Posts

27 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEmilyB

Official Employee

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2.9K Posts

27 days ago

Ajay_12 Welcome to our community forum! Thank you for letting us know that you didn't receive your modem so we can help replace it. We can have a new one shipped within 3-5 business days, or you can pick up equipment from your local Xfinity service center: https://www.xfinity.com/local/store-offers. Use that link to find the most convenient location and schedule an appointment to save time in case they happen to be busy when you arrive. Which option do you prefer?

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Ajay_12

Visitor

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2 Posts

I have collected it from the store near me.

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21 days ago

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XfinityQuemekia

Official Employee

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1.2K Posts

That's wonderful news @Ajay_12, thanks for the update. Do you know if your previous modem was successfully removed from your account? While we are connected, I want to make absolutely sure everything is sorted out correctly to prevent any unreturned equipment fees down the road.

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21 days ago

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Customer Service

Ajay_12

WiFi Router not received

EG

XfinityEmilyB

Ajay_12

XfinityQuemekia

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