Wifi Set up

I just got home from the xfinity store and am trying to set up my new modem from them and wifi. When I scan the provided QR code and pick xfinity router it says that there isnt an xfinity account associated with my account. On the app it says -25 dollars on my balance but I cannot pay it because when I click it says I dont have a internet plan associated with my account. It also says my plan is disconnected so idk if that is the issue. This is very frusterated because I just signed up at the store. Can anyone get into my account and fix this issue?

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EG

Expert

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112.9K Messages

7 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKassie

Official Employee

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2K Messages

7 hours ago

user_k4uxxo Hello there, Happy Friday! Thank you for reaching out to our Xfinity Forums Team for assistance with your activation. You are in right place for assistance. I'd be happy to help you get up and running. It can be frustrating when services aren't working as intended. To get started, can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_k4uxxo

Visitor

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2 Messages

I did that. Didn’t get any response

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4 hours ago

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Customer Service

user_k4uxxo

Wifi Set up

EG

XfinityKassie

user_k4uxxo

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