Visitor
•
3 Messages
Wifi signal at home is poor
Hi, I have been trying to reach an actual agent without any success (the only time I was able to reach an actual agent was when I was trying to sign up for Xfinity internet and once I became a customer, I seemingly have no way of contacting Xfinity). The AI chat bot just keeps going in circles. When I signed up for Xfinity Internet and picked up my Gateway, I was told that if there were issues getting the Wifi signal in my home, that I could get a Wifi extender/amplifier at no cost. I would like to pursue this option but my attempts at contacting someone to initiate this always resulted in the system saying I needed a technician to come visit my home at a cost to fix the issue or that I needed to purchase the Wifi extender. This is different from what was communicated to me by an Xfinity customer service person at a physical store. If I am not in the room where the Gateway is, my internet is constantly being dropped or goes from 5 bar to 1 bar to zero bar in loops in the room I am using as an office. Thank you!
EG
Expert
•
115.7K Messages
22 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
2
XfinityAldrik
Official Employee
•
2.4K Messages
22 days ago
Thank you for reaching out to us @user_kvffhr! We appreciate your help @EG! We have a service called xFi Complete which included the cost of the wireless gateway rental and unlimited data. One of the amazing benefits of this bundle was the whole home WiFi evaluation where it would monitor connectivity for 14 days to determine if devices would benefit from a WiFi extender. The results of this survey would include a link to order a WiFi extender for free if one was recommended.
Could you please send our team a direct message with your full name and full address? We’d love to take a further look at the account. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
1