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user_ix3qe7
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2 Messages

Thursday, October 31st, 2024 5:29 PM

WiFi speed

Hello I am thinking about disconnecting my wifi as the speed is not fast enough for my needs and the price is too expensive. Are there any promos going on that I can use to keep service going w you?

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23 days ago

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XfinityEmilyB

Official Employee

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1.7K Messages

23 days ago

@user_ix3qe7 Welcome to our community forum! We can definitely review your options to get faster internet speeds at an affordable monthly rate :). We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you until we reach the best possible resolution.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

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user_ix3qe7

2 Messages

I keep going in circles. This is not been helpful. Can someone just call me

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23 days ago

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XfinityAmira

Official Employee

 • 

3.8K Messages

We can absolutely assist you via this platform @user_ix3qe7, but in order to do so, we would need to further support you via a Direct Message. Please send us a Direct Message following the steps below;


 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

Let us know if you run into any issues doing so, we're here to help! 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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