Visitor
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2 Messages
Wi-Fi technician
I purchased your services under the impression I would just plug my box in and have Wi-Fi. However that’s not the case because cable is not ran to my house. I have been on the phone and I have been on the chat with live agents numerous times I was scheduled to have a technician at my house July 21, 2026 between 5 and 7 PM. I went through hoops to make sure I was here and even canceled my son’s football practice to be here. nobody showed up then I was told by an agent that it was never scheduled then I try to talk to other agents about scheduling a technician they keep leaving the chat. I have verified my email five separate times as well as my address and my phone number they keep ending the chat then I get emailed a bill that is due in August when I have not even been able to use your services yet this is insane. Please somebody reach out to me and fix this as I am enrolled in college and I have online courses that I can’t even complete because I do not have Wi-Fi. This is absolutely insane
XfinityShawn
Official Employee
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2.6K Messages
11 days ago
Click "Sign in" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversion" (Pencil and paper) icon.
In the "To:" Line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum
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user_6xwvzs
Visitor
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10 Messages
11 days ago
I had similar issues trying to get a tech. was put on a waitlist, canceled and put in another waitlist then finally got someone out. scheduling is a nightmare.
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