1 Message
WiFi troubles Unprofessional and inefficient customer service
I scheduled an appointment with a technician to fix our WiFi, I received a text saying he arrived at our house. Then within two minutes, he cancelled the appointment and left. My wife had to take work off just to be at the house for when he arrived. There was complete lack of concern for our time. It was unprofessional. I called the Xfinity number which took around 20 minutes to reach a person to talk to. The phone robot was extremely unhelpful and was a waste of our time. At this point I have set up two appointments with no success. Called customer service countless times. It’s been over a week without WiFi we have not been helped. Does anybody have any ideas? Is it worth switching to another company?
XfinityChelseaB
Official Employee
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1.2K Messages
10 days ago
Hello @user_1i83dx, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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