New Poster
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3 Messages
WiFi two locations
Is it possible for my daughter to have xfinity at her house under my account ? She recently moved out and her current phone number and email are linked to our account, if she removes them she loses her email. We tried just taking her off account but then she couldn’t access her email so we had to have it recovered.
please advise
XfinityRay
Official Employee
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2.2K Messages
7 days ago
Good evening, @Smschu! You are at the right place for assistance with this! Yes, your daughter can transfer her User ID to the new account. We call this linking. This shows how to link the Xfinity ID to her new account.
The first set of instructions work if an Xfinity ID is already set up on her new account. If she has not set up the Primary Xfinity ID on her account, use the instructions about 1/3 of the way down the page to link to an account without an Xfinity ID.
Once she gets that set up, she can unlink the Xfinity ID from your account if she no longer needs access to that. The instructions for that are about 1/2 way down the page I sent. Please let us know if the steps work or if you have additional concerns.
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