wifi upgrade

I received an email saying Upgrade your internet equipment at no additional cost. When I click the link to take advantage of the offer, the page says it's restricted and I am not allowed. Is this Xfinity's way of making sure people can't actually have the offer or is this a glitch?

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EG

Expert

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121.4K Messages

13 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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themescape

Frequent Visitor

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11 Messages

No answer yet. I would like to take advantage of the upgrade though.

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13 days ago

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XfinityPeterH

Official Employee

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3.1K Messages

themescape We are here for you. Thanks for your patience while you wait for our response. When you are logging in to take advantage of the offer are you making sure to sign in under the Primary or Manager user role of the account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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13 days ago

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themescape

Frequent Visitor

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11 Messages

I clicked the link in the email that came to the primary manager account, but maybe that was not sufficient. I will retry. Thank you.

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13 days ago

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XfinityAmandaB

Official Employee

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3.5K Messages

themescape Please do and let us know. You may want to try from a different device if you are able.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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12 days ago

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themescape

Frequent Visitor

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11 Messages

Thank you for all the assistance. I was finally able to get this to work and order my updated gateway.

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11 days ago

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Customer Service

themescape

wifi upgrade

EG

themescape

XfinityPeterH

themescape

XfinityAmandaB

themescape

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