WiFi won't connect

I'm trying to connect my new modem but keep getting a "something went wrong" error screen. The app won't allow me to navigate away from this screen. Can you help me get connected

Responses

XfinityJorge

Official Employee

•

1.7K Messages

12 days ago

user_x8tdxz Thank you so much for using our Forums and our team is here happy to help with your Wifi connection issues. Have you attempted to force close the app then try the activation process again?

2

0

S

spoonia

6 Messages

I have the same error message after getting a new upgraded gateway.
Have already tried uninstalling and reinstalling app without success. The same behavior happens on multiple devices (iPhone/ipad)

Like

Reply

12 days ago

0

XfinityAlyssaA

Official Employee

•

1.7K Messages

Thank you for letting us know that you have tried uninstalling and reinstalling the app @spoonia, we appreciate it. To confirm, is the software on your device up to date as well as the app? Have you tried powering your device off and back on? Do you experience the same issue when using our online web portal https://login.xfinity.com/login?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

12 days ago

0

Customer Service

user_x8tdxz

WiFi won't connect

Was this helpful?

XfinityJorge

spoonia

XfinityAlyssaA

New to the Community?