Visitor
•
1 Message
Will I be receiving any compensation for the failure to provide service?
I have been without service for several days now, with the technician who arrived today being inadequately equipped to repair my service, requiring another technician several days from now! This is disappointing service, and I’d like some form of compensation for the failure to provide service.
EG
Expert
•
113.2K Messages
24 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityArmand
Official Employee
•
2.3K Messages
24 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_jk0g0g! We're so glad to hear from you and want to assist in any way that we can to address your service and billing concerns. No worries! You have reached out to the best team to get things ironed out. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0