Visitor
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1 Message
Will I lose promo discount if I lower my internet speed?
I am about to start my second year of internet service, which means my promotional discount is being cut from $58 to $38. Can I lower my internet speed from 1GB to 300mbps and retain that $38 discount?
EG
Expert
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113.2K Messages
22 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.3K Messages
22 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_2876348! We are so glad to hear from you and want to assist in any way that we can with your billing and service concerns. No worries! You have reached out to the best team to assist with getting things ironed out. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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