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mamou85
1st Topic

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4 Messages

Tuesday, September 23rd, 2025

Will serve letter

My building department wants me to submit a will serve letter from xfinity for my addressin Mountain View,California,Zip code 94043. I visited multiple stores including corporate stores,called many times,nobody seems to undestand what is a 'Will serve letter'. Could you let me know how do I get a will serve letter from Xfinity?

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19 days ago

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EG

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114.1K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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mamou85

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4 Messages

Thank you for your help. I hope Xfinity team can see my message and respond.

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1 month ago

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XfinityJanelle

Official Employee

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1.9K Messages

Hey @mamou85 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding a will serve letter I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and the full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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mamou85

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4 Messages

Just did it.Could you check?

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1 month ago

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NoNoBadPuppy

Problem Solver

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732 Messages

1 month ago

A Will Serve letter is an official, conditional commitment from a utility or service provider, such as a water district or electric company, to provide service to a specific property or planned construction project. It confirms that the provider has sufficient capacity and intends to serve the development, making the letter a crucial requirement for obtaining building permits and financing by ensuring the project's viability. Your apartment complex management should have that document on file.  

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mamou85

Visitor

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4 Messages

Thank you for your response.It is a piece of land where I am building a home. So it is not an apartment.City's building department has a checklist of Will Serve letter from all utility companies including xfinity.I already got will serve letter from Eletcricity/Gas and Water Company,but Xfinity Stores and Customer service seems not to know What is a Will Serve Letter.

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1 month ago

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user_g6b2si

Visitor

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1 Message

19 days ago

I too need a will serve letter for a commercial project located in Belmont CA. Please provide me with a contact person. Thanks. Robert

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XfinityJeniece

Official Employee

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3.5K Messages

Hey there, I would be happy to look into this letter for you. In order to provide you with more information, please send me a Direct Message with your full name and your full address. 

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

19 days ago

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