user_lk1nbw Welcome to our community forum and thank you @EG for moving this so we can offer our help :). I will open a ticket to have the construction team in your area address the cable that detached from the pole.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
EG
Expert
•
111.5K Messages
13 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityEmilyB
Official Employee
•
2.1K Messages
13 days ago
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
0
EG
Expert
•
111.5K Messages
13 days ago
Quite welcome @XfinityEmilyB !
0
0