Thank you, @user_jkysg4, for connecting with us here in our community about activating your new Gateway. We're happy to help here. Is this a modem swap or new service? Have you logged into your Xfinity app yet? It's the easiest way to activate the modem.
user_rkd19n thank you for using the Xfinity Community Forums page to reach out. Can you please elaborate on what you are referring to exactly?
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XfinityLinda
Official Employee
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1.9K Messages
11 days ago
Thank you, @user_jkysg4, for connecting with us here in our community about activating your new Gateway. We're happy to help here. Is this a modem swap or new service? Have you logged into your Xfinity app yet? It's the easiest way to activate the modem.
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user_rkd19n
Visitor
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1 Message
2 days ago
We only have two TV's? Is this an upgrade? If so, does it matter which of the units we have should be returned? I'm confused?
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