wires on the street near my house are all tangled up in a tree. they're hanging and pulling, seems unsafe

Thanks for the location information, and the picture to put into the ticket to request this work to be done. I just need some contact information for the team to reach you at if needed before they send out a tech. Can I get your first and last name, and a good phone number and email please? Please don't post this information in public though. That information is best to send to us via direct message.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Thanks, I submitted a direct message with this info. Can you let me know if it was received and when someone will come out to look? Thanks again.

Thanks so much for reaching out with your concern and providing the points of reference. May we also have your address too please? 

I just sent my address via direct message. Thanks.