Visitor
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1 Message
Worse customer service
Xfinity is such thieves. They charge me for over usage suddenly when I’m home less than before and using let’s internet and their customer service cannot answer simple questions and continues to say the same roundabout answer over and over instead of actually giving an answer as to why. I have a hot spot and they can keep their money because they do not deserve it and are ripping people off.
EG
Expert
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111.4K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.2K Messages
4 days ago
Greetings, @user_0onlw5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting support with this, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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