Visitor
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1 Message
Worse experience with Chat agents
Hello,
I am writing this email with great disappointment and frustration. I had concerns regarding billing charges for my internet service and attempted to resolve the matter by contacting support. Unfortunately, I was unable to reach a live representative over the phone, so I resorted to using the chat option.
Instead of addressing my issue, I was repeatedly transferred from one agent to another—six times in a single session (Rohit, Mukul, Rohit again, Kishore, Jyoti, and Selvam). This left me feeling extremely dissatisfied.
I have been a loyal Xfinity customer for over 10 years, but this has been one of the worst experiences I’ve had. I kindly request that my concern be reviewed by someone based in the USA who can properly address and resolve this matter.
Thank you for your attention.
Sincerely,
N
Account number #[Edit: Account number removed]
XfinityVianney
Official Employee
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2.4K Messages
24 days ago
Thank you for reaching out. I hope you are doing well. I understand you have some billing concerns, and you haven't been able to get the answers you need. I can certainly do everything I can to help. We are a full service team, so you've come to the right place. Please send me a direct message with your full name and service address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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