Visitor
•
5 Messages
Worst company ever
From the very beginning, Xfinity’s customer service lied to me. I called to lower my bill by canceling my landline, but instead, the agent converted it into a cell phone line without my consent. He promised this would reduce my bill — which was completely untrue. I already have a cell phone and never needed another one.
After two months, I found out my bill was actually going to increase. I made multiple phone calls to fix the issue and even returned the unwanted cell phone, yet Xfinity still refuses to cancel the line. To make things worse, they continue to charge my credit card for a service I didn’t ask for and don’t use.
This experience has been nothing but frustration and deception. I’m extremely disappointed and would not recommend Xfinity based on how they handled this situation.
XfinityMarshante
Official Employee
•
336 Messages
16 days ago
Hello @user_btkg3d, Thank you for taking the time to leave a post. Sorry to hear about your experience while trying to lower your bill. We would love to turn your experience around. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
8
0