Worst company ever

user_drz63d, Hi there! Thanks for reaching out. This is definitely not the experience we like to hear about. I can absolutely understand how upsetting it must be to lose a phone number you’ve had for so long, especially after trying to get help. This isn’t the level of service we want for you, and I appreciate you bringing it to our attention. You've come to the right spot. Over social media, we are an expert team that can help. We’d like to take a closer look at what happened with your account and the number in question so we can see what options may still be available and address any mishandling. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.