Visitor
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1 Message
Worst Company I Have Ever Had [Edited]
I’ve had 2 different set up technician appointments and they said they showed up but they did not and cancelled my appointment. Worse people ever. Customer service is absolutely horrible I spoke with a manager and they told me I had to wait 4 more days before getting service set up although they did not show up they [Edited: "Language"] cancelled my appointment and never called me. Absolute worst ever. [Edited: All Caps]
XfinityGabriel
Official Employee
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2.6K Messages
8 hours ago
user_tgtpat, Hi there! Thanks for taking the time to reach out. I can understand the frustration caused by having those two appointments cancelled. I am sorry to learn about this experience. You've reached the right place. We are a team of experts who specialize in resolving appointment concerns such as this over social media. We can help rectify this.To get started, please send us a direct message with your first/last name and full address so we can ensure we pull up the correct account to take a look at what's going on. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
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