Visitor
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1 Message
Worst company in the US
I wouldn't wish Xfinity on my worst enemy. They have the worst customer service imaginable. They consistently mess up your bill then you have to spend 8 hours with 30 different agents while it's resolved. For example when they made my account they made it in duplicate so I was getting charged for an account I didn't even have access to. Somehow took a billion people to get it fixed. Do yourself a favor and stay away. I have a whole list of other issues I've encountered with them. Avoid at all cost!
XfinityChristy
Official Employee
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2.5K Messages
1 month ago
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user_0hdfkr
Visitor
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1 Message
4 days ago
I have to agree with you here
I have spent over 20 hours on the phone over 30 different calls.
I have been promised called backs, resolution to billing issues and corrections to wrong information provided by support agents and nothing is ever done.
I have called 3 days in a row to ask what my monthly bill is / should be and I have had 3 different answers! How is that possible?
How is it possible to sign up for a plan and just have that agreement totally terminated within 1 month and my bill just randomly changes price and no one can clarify as to why? When I went to the store location they said phone people don’t know what they are doing. When I spoke with phone people they said messaging service team does not know what they are doing. When I spoke with billing department they said accounts team does not know what they are doing…So who does know what they are doing? I have yet to find that team.
I am closing my account with them now. I have already reported to the better business bureau.
Truthfully the worst service/experience I have ever had in my life.
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