Worst Company

I’ve been in contact with 3 agents today after waiting hours. I’ve been waiting till 3:30 for my internet services to be restored. It’s 11:26pm, and my internet is still not back. Literally talked to 3 people, who told me my internet would be restored. One told me to wait for 4 hours. It’s 4 hours later now . . . No internet and it’s too late to talk to another agent.

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XfinityVianney

Official Employee

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2.5K Messages

19 days ago

user_8j3c30, Thank you for reaching out and creating a new post. I know it can be frustrating waiting for service to be restored, but we can certainly do all we can to help in the meantime. The Xfinity App will provide the most recent updates regarding any service interruptions or issues nearby. Is there a service interruption listed for your area? If not, can you tell me about any troubleshooting you've tried so far?

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user_8j3c30

Visitor

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5 Messages

@XfinityVianney

my service was suppose to be restored after making a payment plan. It hasn’t been restored. I just talked to the 6th agent that was no help.

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19 days ago

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user_8j3c30

Visitor

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5 Messages

Apparently my modem was completely disabled by the collection team, and I had to talk to 8 agents to find that out. Won’t be able to get it started tonight (because there are no agents available this late and no one can approve me until then) or maybe until I’m able to fully pay my bill. As I’ve stated, the worst company with the most unhelpful group of agents.

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19 days ago

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XfinityEricB

Official Employee

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3.1K Messages

user_8j3c30 We can certainly take a look at the account to see why service hasn't been restored for you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 days ago

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user_8j3c30

Visitor

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5 Messages

Extremely useless. I had an almost 3 hour call with Xfinity this morning with the 10th agent I’ve talked to in 24 hours and nothing was resolved. I’m done trying to talk to them.

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18 days ago

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XfinityAdrienne

Official Employee

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1.8K Messages

I completely understand where you are coming from, and that certainly is not what we want for our customers @user_8j3c30! We would be happy to help if you wish, please send us a DM.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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18 days ago

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Customer Service

user_8j3c30

Worst Company

XfinityVianney

user_8j3c30

user_8j3c30

XfinityEricB

user_8j3c30

XfinityAdrienne

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