#WORST CUSTOMER CARE #SCAM

After repeatedly complaining about pocket drops in the data...I moved to Fios. I called the customer care and let know to disconnect the line. As usuall sweetly trained agent replies its all set. But ever after I keep calling to disconnect....agent confirms its disconnected...this process repeats. Looks like my top priority in life is only calling xfinity customer care and wait in the waiting line, talk about the whole story and after few days get the email for non payment. If your technician can't fix a technical issues, you don't deserve to be in business. Let me tag or tweet hoping some one with senses from xfinity responds.

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XfinityRaul

Official Employee

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2.3K Messages

1 month ago

Hello, @user_psivyx. I'm sorry to hear you've moved on to another service provider. I would be more than happy to help you make sure your account is properly disconnected to prevent another payment notification from being sent.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_psivyx

Visitor

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7 Messages

Thank you rahul for response. no offense, i dont have time for these customer care chat and talks. i have done this for lot many times. everytime it ends up well but only to realise a another call/mail for non payment bill. I like to talk to some one with authority. who can see the data usage, services you provided if any

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1 month ago

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XfinityRaul

Official Employee

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2.3K Messages

@user_psivyx I can help with the information you’re looking for and can process the service disconnect. If you decide to move forward or have any questions, feel free to send me a DM.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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user_psivyx

Visitor

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7 Messages

Do you see my previous request for disconnections, do you see record of data usages? or do you see my payments?

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1 month ago

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XfinityRaul

Official Employee

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2.3K Messages

@user_psivyx No, I'm not able to see your information until I authenticate your account.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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user_psivyx

Visitor

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7 Messages

this is my accuount number : [Edited: "Personal Information"]

(edited)

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30 days ago

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user_psivyx

Visitor

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7 Messages

22 days ago

Yet , after 8days of this conversation. Still the issue exists and no one from xfinity reach

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XfinityDuron

Official Employee

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305 Messages

Hello @user_psivyx I do understand how this issue could become frustrating. To begin working on your request, do you mind sending me your address and name on the account in a direct message?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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22 days ago

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Customer Service

user_psivyx

#WORST CUSTOMER CARE #SCAM

XfinityRaul

user_psivyx

XfinityRaul

user_psivyx

XfinityRaul

user_psivyx

user_psivyx

XfinityDuron

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