Visitor
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1 Message
Worst Customer Experience Ever.
Xfinity should be ASHAMED at the way you handle first time customer installation. For three weeks we have contacted you BEGGING to get our services activated. All your operators and techs do is kick the can down the road. This is the WORST customer experience of my life, bar none. If you didn't have a monopoly in my area, we'd tell you to pound sand. All we need is a road bore. You mean to tell me NO ONE has the authority to make this happen? Seriously, this is customer service 101 and you all are failing miserably.
XfinityAmira
Official Employee
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4.5K Messages
15 days ago
Hi user_windad! Thanks for visiting our Xfinity Forum, letting us know about the complications you've run into trying to get support with installation/activation of services. We appreciate you choosing Xfinity, and this is never the experience we strive for our customers to receive. My team would love to further assist you with this, and we promise to stick with you until everything has been successfully installed. To best assist you, please send us a direct message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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