Worst customer service ever

Called in on 5/4/24 to see if there was a cheaper package since im paying over $316 per monthe for cable, internet and home phone. Was told by their employee, I would only lose the sports channels, everything else would stay the same. My bill would drop to 256.44 with taxes, fees and equiptment. She never put package in place. I got my next bill and it was even higher. Tried to call to correct the problem. Was told this package does not exist. I asked for someone to go back and listen to my recorded phone call. Was told they would and will call me back in 24-48 hours. Call back never came. I called back. I was tranferred multiple times to wrong people. I. 5 phone calls trying to straighten it out, I have spent in total over 6 hours on the phone to be told nothing they can do. Im also now told they cannot go back and listen to my previous call, as i was told they could. Ridiculous! Not worth the $. Will be shopping around for better company. XFINITY SUCKS!!