Visitor
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1 Message
Worst Customer Service Ever!!!
I have had nothing but ISSUES with Xfinity ever since I started using them for WiFi. They have the WORST customer service! I have been over charged for my bills every single time, even after having a customer service representative promise that they have lowered my outrageous payment. If you are looking for WiFi save yourself some time and look somewhere else. I wouldn’t recommend Xfinity to ANYONE!
user_0rsmco
Visitor
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1 Message
23 days ago
This is putting it mildly!!!
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XfinitySean
Official Employee
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218 Messages
23 days ago
Hi there user_z4xg19, thanks for reaching out through our community forums! I'm sorry you've been having billing issues since you started with us! You've come to the right place for assistance, and we'd be more than happy to look over your account to see how we might be able to help. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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