I agree. I couldn't get my issue resolved through chat, despite getting a 'manager'. The phone agent was using an AI voice changer to mask the voice which made it uncomfortable and weird. And they kept telling me the same thing from a script that's completely wrong. I was so upset I wanted to cancel but that department is closed at the moment. Only thing I could do was blast them on the surveys.
@el_jeffe2 Thank you for posting to our Xfinity Forums. I'm sorry to hear that you were unable to resolve your concern over phone or chat. Our team would absolutely love the opportunity to help you with any account concerns you have. Can you share with me more about how I can help?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I am trying to activate peacock premium plus. It says my Xfinity account is linked to another peacock account. I do not have another peacock account.
there is no option to unlink the account because it’s not yet activated. This happened after getting service at a new address. I tried to explain to the agent I need an entitlement reset but they kept trying to guide me to options on the website that don’t exist.
Thanks for the additional information. We can help with this concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
meredith.landers Thank you very much for looping in our team on the experience. We want to help get this sorted out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message: Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "Start New Conversation" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
el_jeffe2
Visitor
•
3 Messages
7 days ago
I agree. I couldn't get my issue resolved through chat, despite getting a 'manager'. The phone agent was using an AI voice changer to mask the voice which made it uncomfortable and weird. And they kept telling me the same thing from a script that's completely wrong. I was so upset I wanted to cancel but that department is closed at the moment. Only thing I could do was blast them on the surveys.
3
0
XfinityTommy
Official Employee
•
3.3K Messages
7 days ago
meredith.landers Thank you very much for looping in our team on the experience. We want to help get this sorted out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
0
0