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user_pk8mrs
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Visitor

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1 Message

10/20/2026 9:50 PM

Worst customer service ever

I’m canceling my service with Xfinity again today. They are super ridiculous. They don’t follow through to what they said. They tried to take more money out than what they agreed to and then I called to straighten everything out and the guy told me everything straight and I wouldn’t have to worry about my Internet getting shut off and on the 28th I’ll have to make a payment which is fine. I Auto made a payment today if I had to but no one offered it to me. Everyone kept saying my account blocked and shut off and they asked for $600 to turn my Internet back on from an old previous Bill. I just had  but no one offered it to me. Everyone kept saying my account blocked and shut off and they asked for $600 to turn my Internet back on from a old previous Bill. I just had enough. It’s ridiculous and I’m tired of being Lie to

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1 hour ago

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XfinitySean

Official Employee

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1.1K Messages

1 hour ago

Hello, and thanks for taking the time to post here on the community forums, user_pk8mrs! I'm sorry to hear that you've been running into issues getting a clear answer as to when your next payment needs to process, and the amount. We'd be more than happy to take a closer look into the situation to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

 

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