Worst customer service I've ever experienced

Spent over an hour on the phone, trying to speak to a representative that I need a technician to come to my residence.I cannot get a hold of anybody that is not AI assistant which keep telling me it'll connect me with a person, and it never does. I was told my appointment virtually was going to be for 7/18 and now they're telling me it's for 7/20 I'VE NEVER BEEN MORE FRUSTRATED IN MY LIFE with any other service, this is ridiculous. How hard is it to get in contact with a person to resolve the issue?When obviously your AI is not doing the job