Skip to main content
user_rf5jiq
1st Topic
1st Like

Visitor

 • 

1 Message

Friday, August 29th, 2025

Worst customer service. Save yourself the headache and money.

Had a power pole issue end of July,  this was 100% caused my a malfunction of equipment from DTE. 

I was told to let xfinity know as it caused some smoking at the ifinity box attached to my house 

They sent a tech out to assess, and he couldn't do anything because the pile was live. He immediately left , and I got charged 100.00 for that. 

They refuse to remove that charge , I had nothing to do with what caused the damage 

I am on the cheapest plan they have and cannot afford the extra 100.00 charge 

So I will at some point lose my internet over this. 

Im so disappointed in the customer service. 

.I've been on hold a totalof 6hours , lied to ,dismissed and basically told to just deal with it.. 

Awful customer service. 

Question

 • 

Updated 

9 hours ago

15

2

Oldest First
Selected Oldest First
XfinityOrlandoM

Official Employee

 • 

2.4K Messages

9 hours ago

@user_rf5jiq

Thanks for reaching out to us. I’ll be happy to look into the charge that was added to your account.  To get started go ahead and send me a direct message including your first and last name and complete service address .

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

0

0

user_xiaofei

Visitor

 • 

1 Message

9 hours ago

Sooo true. I am trying to cancel unneeded TV service in website but only points me to the toll free phone which is very dumb, and point to virtual assistant, then it points back to website. So it's an infinite loop! Probably why it's called xfinity!!!

1

0

XfinityAirelle

Official Employee

 • 

2.8K Messages

 

user_xiaofei Hi there! We are sorry that you have hadd issues changing your service. Our team is happy to help. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

9 hours ago

0

forum icon

New to the Community?

Start Here