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user_xrufx8
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Wednesday, October 16th, 2024 3:03 AM

WORST CUSTOMER SERVICE

Worst customer service I have ever dealt with in my life!!! How do you monopolize an entire industry and still can't afford to be fair and decent to your customers!!! Hire REAL [Edited: "Language" ]employees for God sakes!!!! 

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16 days ago

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XfinityJanelle

Official Employee

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1.3K Messages

1 month ago

Hi @user_xrufx8 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the customer service you received. I would be more than happy to offer my assistance looking into this further for you. How can we assist you this evening?

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user_1sh12b

4 Messages

I want to speak to a human.  I want answers from a human.  I need to understand why my brand new equipment is not working with the DVR service!  In fact, the service with Xfinity has worsened since Hurricane Beryl in July.  We did not have service for a week and I bet we did not get one penny for credit on our bill!

Going on 4 months of horrible service and horrible customer service!  How do I speak to a human.  I do not need to reset brand new equipment!  My boxes get updates every night and equipment restarts so it makes NO sense to have the Virtual nightmare make you reset equipment!

If I am not able to speak to a human by end of this week, I will walk into the store and cancel the overpriced service!

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16 days ago

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user_1sh12b

4 Messages

16 days ago

Customer Service?  There is none!  XFinity Virtual Assistant.  I am outraged I can not get a human being to assist me!  I went through the torment of getting a technician to come to my home!  Brand new equipment throughout house.  My DVR service is horrific.  I get error message or it stops my recording and I have to begin it again.  I can not get anything but the Virtual Assistant.  Why do I need to reset brand new equipment?  I am past the point of horrified by the WORST CUSTOMER SERVICE ever.  I am about to walk into an Xfinity Store and cancel everything with them.

[Edit: Language] having to find help online and dealing with a Virtual [Inflammatory] Pathetic Assistant!

They have done nothing but monopolize customers.  It is almost criminal.

(edited)

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XfinityMartyR

Official Employee

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1.5K Messages

 

user_1sh12b We appreciate you reaching out to us over our Community Forums. We would be more than happy to help. Please create your own post, and provide a summary of your issue, including any error messages you are getting with the DVR, so the Community can have an understanding of your concerns. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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user_1sh12b

4 Messages

@XfinityMartyR​ I will do that. 

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16 days ago

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