Worst customer service

I was at the store for 1 hour to switch plans. Drive home 40 min. No internet. Worked on it till 3am with the lousy online assistants. I got transferred to 6 different online techs. Still not working. Says I have no account even thou my balance is -124.00.

I hope to wyomissing pa store only to have about 45 people ahead of me.

Xfinity is horrible

Responses

XfinityChristy

Official Employee

•

1.9K Messages

15 days ago

user_0xtnq6 Hello, and thank you for reaching out via our Xfinity Community Forums. I'm so incredibly sorry you've had such a terrible experience. An hour at the store, then battling online support, and now a long wait at the store? That's unacceptable, and I would be frustrated too!

I want to help fix this. Please send me a direct message with your full name and service address, so I can get your internet working and correct the account issues.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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Customer Service

user_0xtnq6

Worst customer service

XfinityChristy

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