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user_lpin8m
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Wednesday, June 25th, 2025 12:54 AM

Worst customer service

I am frustrated with xfinity. They are trying to sell me modem instead of helping me. If i needed a modem i would not have taken that plan. My plan has the equipment for free yet they are asking me to pay. They leave the chat when i dont agree.

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4 days ago

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XfinityVictor

Official Employee

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1.4K Messages

5 days ago

 

user_lpin8m Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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EG

Expert

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111.4K Messages

4 days ago

Concern moved here to the Customer Service help section.

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