Worst Customer Support Ever

Spent half an hour chatting to someone who does not understand basic english and then another half an hour calling their phone line. The phone line is just some robot trying to direct you to another robot. There are no living beings working at Xfinity, I’m sure. XFINITY needs to fix up because this is borderline criminal.

Responses

XfinityBenjaminM

Official Employee

•

1.9K Messages

9 days ago

user_2lvnbf Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you've had issues getting assistance. We are here to help! Please send a Direct Message with your full name, address, and a description of what you need our help with. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Customer Service

user_2lvnbf

Worst Customer Support Ever

XfinityBenjaminM

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