1 Message
WORST CUTOMER SERVICE EVER
I'm convinced xfinity doesn't want customers. I've been trying to get through to a live person for an hour and just keep getting sent a link for a USELESS virtual assistant. I'm beyond annoyed, they're trying to over charge me and won't let me contact anyone to fix it. Sounds like theft to me. Might hai go in an cancel all my services when I have the time off to do it.
XfinityRaf
Official Employee
•
591 Messages
26 days ago
Thank you for posting here today @user_fz5s79. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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