Visitor
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2 Messages
Worst ever customer service!
Xfinity didn’t disconnect our service when we asked, billed us $770, then cut it in half when I complained, then cut it in half when we complained again, and has now closed our account entirely , and sent a $152 bill to collections for service we demonstrably never used. And now, I can’t talk to a person. It’s all AI and it just repeated a completely gibberish address for me to confirm.
Im quitting this garbage company asap.
XfinityLinda
Official Employee
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2.8K Messages
11 days ago
We're sorry to hear about your experience, @user_1o71nt. We can take a look at the account and see if we're able to assist in turning this experience around for you. Please send us a Direct Message with your name and complete service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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