Visitor
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1 Message
Worst experience
Had new internet installed at my new house and the tech installed the internet from the outside and drilled straight through the back my brand new couch that I just took out of the box. I filled a complaint and a supervisor offered me $100 to make it right. Not only did he do a careless job, it’s the sloppiest work I’ve ever seen a “professional” do. There are long wires coming every which way from my wall, the hole is uneven and stripped paint and extra wall from my brand new freshly painted walls in my brand new home I just bought. Saw dust all over my floor and stuck in my new carpet. And to make it all worse… HE COVERED IT UP AND DIDNT EVEN TELL ME OR MENTION IT! The company has done nothing more to come investigate or take this issue seriously besides offering me $100. I’m disgusted with this company.
XfinityJanelle
Official Employee
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2.3K Messages
1 day ago
Hey @user_0v3g3h , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your visit from the technician. I would be more than happy to offer my assistance looking into this further for you.Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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