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user_b5ryey
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Visitor

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2 Messages

Monday, April 28th, 2025 4:10 PM

Worst service ever

The worst customer service ever - Tisha and Neha were two agents that kept telling me to respond or I’ll lose the chat. I continued to respond during WORK meetings because I was charged double this month, and was working through it.

they both said they’re trying to help me and then just disconnected. After years of service with Xfinity, I will be opting out of coverage. My building provides it anyway and stayed with it because I was a loyal customer.

Question

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Updated 

3 days ago

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XfinityFrank

Official Employee

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1.4K Messages

2 months ago

Hi there, @user_b5ryey! Thanks for reaching out to us here on the Community Forums! Sorry to hear you had a poor experience. If you still need a hand with your billing, we can certainly assist. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks! 

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user_pfn5iu

Visitor

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2 Messages

Absolutely the worst customer service / technical assistance.  Clearly not worth the $320 a month expense.  Just spent 20 minutes waiting for someone to respond to the call.  Spent 6hours going through automated help just to repeat everything multiple times.  I wish I could talk to the president of comcast.  No respect for the customer .

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3 days ago

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XfinityKassie

Official Employee

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1.8K Messages

@user_pfn5iu Good morning! We appreciate you taking the time to share your experience and reach out to our Xfinity Forums Team. This is not the experience we want our customers to have in contacting us. I'd be delighted to assist you over this platform. Can you please share the nature of what you are needing technical assistance with? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_b5ryey

Visitor

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2 Messages

2 months ago

I also took screenshots of the chat so I have proof

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