1 Message
Worst service for tv and wifi. Horrible customer service
Issues with all tv boxes and wifi for a month. Tried unplugging and restarting. FAIL. Tried replacing all devices. FAIL. Tried a tech visit FAIL. Xfinity Assistant FAIL. Trying to find out how to cancel service. Can't connect with any live person. FAIL.
XfinityDena
Official Employee
•
3.1K Messages
4 days ago
@user_nhqbol
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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