Visitor
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1 Message
Worst service I've ever used
My router is never touched or bothered, yet I've recently been having DAILY connection issues. I know how to plug in the cables, I know how to make sure they're properly tightened. It works great when it actually comes on and connects. But the connection issues are NOT what I pay monthly for. For this month I was supposed to have a free month of service but the bill is showing its due to come out of my account in a couple days. The customer service rep talked about anime for about 15 minutes instead of just doing his job to diagnose the connection problem. As someone that works from home, my internet service is incredibly important to me. I don't have 4 days to wait around on a technician to come out and be told something that'll just make it a longer wait to be reconnected. Seriously considering paying a much higher price for a different provider.
XfinityMatthew
Official Employee
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803 Messages
18 days ago
Hello @knightash01 I am sorry to hear about your connection issues. We would be happy to run some test and try and diagnose the cause of the issue. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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