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user_b10m3g
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Visitor

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1 Message

Thursday, October 9th, 2025

Worst service ...tech support ever

I wrote a long paragraph but find funny it erased it and made start over...fiber lync taking iver.and comcast deserves it the way the treat customers. I could go on and on...4 days no t.v...or internet..I have 2 accounts 600 a mnth..1 hr of troubleshooting online.then another hr of same troubleshooting on phone with them.acting as if they were doing somthing. Repeating same steps that I already did..to get no where...sad sad

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17 days ago

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XfinityRoberto

Official Employee

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2K Messages

17 days ago

Hello and welcome to Comcast! Thank you so much for reaching out to us regarding your service issues. You are in the right place and we are happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

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