Visitor
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2 Messages
Written help transferring Comcast Business Mobile to residential Xfinity Mobile
Could an Xfinity support specialist help with moving existing Comcast Business Mobile lines to residential Xfinity Mobile associated with an existing home Xfinity Internet account? The business internet service has ended, and the goal is to keep the existing phone numbers and review available bundle pricing.
The home Xfinity Internet account and the Comcast Business Mobile account are under different account holders' names. Please explain whether this transfer is eligible and what authorization or participation is required from each account holder.
Before making any changes, we need to understand the full monthly price and one-time fees, and what would happen to existing device installments and promotional credits.
Comcast Business chat directed us to phone support, and Xfinity Assistant failed twice when connecting to a live agent. We would prefer to resolve this in writing. Please explain the next steps and, if account verification is needed, invite us to the appropriate private support channel. This is an information request only, not authorization to transfer or change service.
XfinityJustinM
Official Employee
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1.1K Messages
3 days ago
Greetings @user_znhrs2,
Yes you can move those lines that were with Comcast Business Mobile to Xfinity Mobile. Does the Xfinity internet account have any Xfinity mobile lines attached to it already? The process would differ based on your answer to that question.
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