Visitor
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1 Message
WRONG ADDRESS AND NO WIFI
I've spent over 3 hrs trying to correct my address in your system that your rep had incorrect from day 1
I've been assured by multiple reps ir is corrected. I work from home snd have been without wifi for 3 days. Rep came out this morning and said he couldn't enter bc my address isn't right in the system.
Fix my address, send a rep back out today and credit my account
XfinityJustinC
Official Employee
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1.4K Messages
26 days ago
Hello, @user_mwwu7y thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and would like to help get service connected at the correct location. Working from home myself, I know how important it is to have your home network up and running and want to help get service at the correct location. If we have serviced the address within the past year, we may not need a technician visit to get your equipment activated.
If the service has been activated at the incorrect location, and you have set up your Xfinity ID you can check to see if there is an available Xfinity Hotspot in your area to connect to while we're working to get the service moved to the correct location: https://www.xfinity.com/support/articles/about-xfinity-wifi-internet
Since I will need to gather some information that we don't want in our public conversation, when you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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