Skip to main content
user_n2lx2y
1st Topic

Visitor

 • 

2 Messages

Thursday, August 28th, 2025

Wrong choice for pickup.

Hi! I ordered xfinity internet right before, and I realized that I chose the wrong option to do a In-store Pickup.
Unfortunately, I don't have any bandwidth to go there in person, so could you please deliever the kit with 'standard shipping'?
My order number is [Edited: Personal Information]. Thank you.

Question

 • 

Updated 

12 hours ago

 • Edited

13

1

0

Oldest First
Selected Oldest First
XfinityQue

Official Employee

 • 

65 Messages

2 days ago

 

user_n2lx2y Hi and thanks for reaching out! I've made those types of mistakes before! Good news is, I can fix this for you! 😀- we will need to take this to private island. If you can send me a direct message with your full name and full service address, that'll get this party started. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

1

user_n2lx2y

Visitor

 • 

2 Messages

I sent the message to the Xfinity Support. Thank you!

Like

Reply

12 hours ago

0

forum icon

New to the Community?

Start Here