Skip to main content
user_pdomnq
1st Topic

Visitor

 • 

4 Messages

Tuesday, November 18th, 2025 8:53 AM

Wrong Linked Account

I have been trying to unlink a random account from mine for years. between the price hike and this persistent issue, I decided to leave Xfinity altogether recently. And lo and behold, I still got an email about that other account. I'm concerned that someone can access my sensitive info. This is extremely frustrating...

Question

 • 

Updated 

16 days ago

14

1

0

Oldest First
Selected Oldest First
XfinityRoberto

Official Employee

 • 

2.1K Messages

18 days ago

Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding this link account concern you have. I understand how concerning it could be for someone to get access to your personal information. You are in the right place and we are happy to assist you today. @user_pdomnq, have you tried and follow the steps we have hereLink, unlink, and switch between multiple Xfinity accounts?

2

0

user_pdomnq

Visitor

 • 

4 Messages

If I log in with my phone number it only shows account details for that other person. When I log in with my email is only shows my account details. I don't even see the option to link my two accounts together, let alone disentangle that other account from my phone number.

Like

Reply

16 days ago

0

XfinityShawn

Official Employee

 • 

2K Messages

 

user_pdomnq Can you try using this link https://www.xfinity.com/support/articles/switching-between-multiple-accounts and let us know if this works? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 days ago

0

forum icon

New to the Community?

Start Here