Visitor
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2 Messages
Wrong phone number on account
I have the same problem on my account - it is a phone number from the Dominican Republic, and I am in the Pacific Northwest. My User Profile has the correct phone number, but somewhere in the Xfinity systems - the phone number listed is incorrect. Having the wrong phone number in the Xfinity system has screwed up a couple of things when working with Xfinity: 1> Activation of a new TV box [we were able to solve that problem] & 2> Scheduling an appointment at one of the Xfinity Stores.
How do we get this corrected? Going through the Xfinity Assistant is useless.
Thank you!
XfinityJamesC
Official Employee
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3.2K Messages
3 days ago
Greetings, @user_43d6jq! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this incorrect phone number issue. You have definitely come to the right place for assistance.
Thank you for checking to confirm that everything in your user profile was correct. Me may need to check the backend to see if any account details in there are out of sync with your profile. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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