Visitor
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1 Message
Wrongfully Sent to Collections
I moved to my new residence in August 2025 and in connection therewith, I cancelled my prior internet service at my old residence.
Around early September 2025, I received a $90 bill for my old residence for dates beyond my cancellation period.
I immediately called Xfinity to resolve the issue
and I got ahold of a very helpful customer service rep on September 19, 2025, around 10:30 a.m. EST who told me that the prior account’s deactivation was still pending and that as a courtesy they would credit my prior account $90 to discharge the bill. The customer service rep confirmed that the old account did not have any further charges pending. The foregoing conversation was on a recorded line in Xfinity’s possession. A little over a week ago, I received a notice that Eastern Account Systems Inc. has placed a collections notice on my credit profile for the $90 prior Xfinity bill. Please advise who the correct contact person would be to resolve this issue. I’ve already filed a CFPB complaint against Eastern Account Systems Inc.
XfinityRaf
Official Employee
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1.2K Messages
4 days ago
Good morning @User_Krod, and thanks for taking the time to report your collections issue. If you could send our team a direct message with your full name and full address, we can further investigate what happened, and work towards a resolution.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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