Visitor
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1 Message
X15 remote not working
My Xfinity x15 remote is not working. I changed the batteries I also did a factory reset the voice command is turned on and still is not working. Please send me a new x15 uq remote.
Thank you, send to:
Gerald [Edited: "Personal Information"]
XfinityJeniece
Official Employee
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3.3K Messages
25 days ago
Hey there, user_0l8bhv, thanks for reaching out through Xfinity Forums regarding your X15. We would be happy to help you with your remote or getting a new one shipped out to you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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